Bridgette J.

I ordered a $1200 bag on October 17 under the expectation it would have to be here by Nov 5. For a birthday present. Today is now November 3 and it hasn't even shipped. Furthermore, the "delivery" date keeps being delayed with no notice that it will be delayed until the date has passed. I've contacted Customer service multiple times and all they tell me there is an expected delivery date but no more. The "expected delivery date" is just a cop out for not being able to ship. If they were unable to ship I would rather be told then waiting around because now I am out a gift for someone and scrambling at the last minute to find something. Highly disappointed and never ordering from Bergdorf again.