Brigette R.

The customer Service department lacks professional service with their call center. I've had contact with Renee several times regarding my account and every time I felt like I was not dealing with a legit company. She was not nice but rude and when I asked her for her immediate supervisor's contact, she refused to give me and stated there was no one available on a Saturday. Every time I have called both the main receptionist and Renee always sounded like you were putting them out of their way to assist you with your account.
Also, had a few times when testing the unit itself and it took up to five minutes before someone answered and I can not have that kind of assistance for my mother's situation.
Don't waste your money! Find a better company for your loved ones.
In my last attempt to address a situation on my account, I did end up being transferred to a very nice guy named Larry who was the only person I've ever spoken to at medical alert who seemed to be very attentive and did a great job assisting customers.
Unfortunately it's not enough to keep me as a customer.