In the amount of time it took in my search of a new phone, Orchard company employees were great help! They helped with the purchasing of the phone as I ran into some issues with payment (my fault) and a suggested discount code that was set up for me as I came from kijiji. Also they followed up to make sure the phone arrived for me a few hours from Kingston fine, which it did and was really appreciated. I loved the small business feel of friendliness from all I talked to!