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I used to love this site! I have an awesome mug from them - it's my all time favorite!
But I couldn't be more disappointed with them now. I ordered on Dec 12 two separate orders and they still haven't even been shipped. I've been checking in with customer service and at first wasn't concerned. Holiday delays happen
- I just printed a photo of the mugs I bought for gifts and wrapped them and it was all fine. But I emailed and asked just for an idea of when they might ship and today got back a response that simply said "nrn". So unprofessional and after reading all of these reviews I'm wondering if they'll ever actually ship and if I need to dispute my transactions. That would be pretty awkward since I've already "given" the gifts! But I'm wondering if this is even a real company anymore :(
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We appreciate your past support and are truly sorry for the current frustration you're facing with your recent orders. We sincerely apologize for any inconvenience caused by the delay in shipping. Our team is actively addressing this issue, and we understand the importance of timely deliveries, especially during the holiday season.
The "nrn" response you received is not in line with our standards, and we're investigating this matter internally to ensure it doesn't happen again. Please be assured that your orders are a priority for us, and we are committed to resolving this promptly.