I wanted to write a follow up regarding my previous review on the "Namefully" site that is long over due... I did finally receive the necklace I had ordered and it was beautiful and exactly what I was hoping for. It did take much longer to receive the necklace than what was stated on the website. I'd say a couple of months is what to expect, possibly longer during holidays since it is hand made and shipped from Israel. The customer service like I stated in my other review was non-existent but they did eventually (weeks) get back to me letting me know they were working hard and it would ship out as soon as it was ready. Basically if using "Namefully" be PATIENT but it is worth it. Rating a 3 for customer service buteam 5 for how the necklace turned out.