I've been using Zala Hair Extensions for seven years. In the last year I've noticed the quality of hair has gone completely down hill, they tangle & get matted no matter what I do. First six years were fine & I have not changed my washing routine at all. I use only the best products. I thought I was going crazy until I read all these other reviews with ladies experiencing the same thing as me. I will never buy from this company again, I have moved onto a more expensive brand but at least it's real hair & I'm not embarrassed to go out in public! Seriously I've spent thousands in the last year replacing the extensions every time I visit the hairdresser. I am not happy. Not even going to email or anything they can suck one.
Your feedback is highly appreciated, Brooke. Our whole team is really upset to hear about your ZALA experience as this is never what we advertise.
We would love to look into the matting/tangling issue with your set so could you kindly reach us at support@zalahair.com? A friendly customer care team will be happy to assist you right away. Thank you so much for your cooperation.