Entire experience was seamless, from online order, delivery, correctness, quality of product, installation, and follow-up. Couldn't be happier with the product and ease of installation, put off many other projects just to get into the install. It was easy and completed easily, in just a few hours. Only tool necessary was a light weight Harbor Freight plastic tip hammer. I had four other hammers available, but only need a light weight tap on each connector. Will be ordering more in near future for some other projects and even going to use a variation in a basement living space. As it looks so nice, and cost per sq. Ft is reasonable for the quality of the product.