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A terrible buying experience. After more than two months still haven't received my order. Framesdirect blames Wiley Labs for the delay and for the fact that, according to them, the glasses didn't pass inspection…TWICE! I blame Framesdirect for either being incompetent, or using incompetent suppliers. My prescription is not a high magnification, and isn't a complicated one. They are happy to receive your order and take your money, but when you call to inquire, they just say that they "expect " your order to be completed on Friday of the week you call…putting off your complaint until the following week anyway, and maybe hoping that your order might arrive!
The promotion for Thanksgiving was good…The Hook…but worthless if they only take your money and can't provide the product. Live and learn. First time to order and last!
Tip for consumers:
Save yourself the aggravation. Buy somewhere else.
Products used:
Ordered prescription sunglasses but after 9 weeks, haven’t received my order.
Bruce M.'s review of Frames Direct earned 3 Very Helpful votes
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