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Title says most of it, I'll also note that after having the glasses for a few months the prescription doesnt seem as accurate as when I first got glasses, I can go back and forth between my first pair of glasses and this new pair and the first pair gives me crystal clear vision where this new pair is just kind of a middle ground. Not super impressed with Glasses USA, I would definitely shop around before ordering again considering the 4+ week ship time and less than accurate prescription.
Tip for consumers:
Not recommended, prescription was not as accurate as when initially filled, can go back and forth between the pair from glasses usa & my first pair and the first pair is crystal clear while the pair from glasses uas is a middle ground. Not impressed.
Bryan S.'s review of GlassesUSA earned 11 Very Helpful votes
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I love the service but the coupons you offer aren't really straight forward. ( multi150)
The return policy is great. Just could not figure out how to ipdate the prescription.
Hi Bryan,
We're sorry if our production and shipping timeline did not meet your expectations. Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
Our typical production time is as follows as listed on our site and at the time of purchase:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses / polycarbonate lenses: approximately 6 business days
Once your glasses are ready our Quality Assurance Team will test them for approximately 1-2 business days before shipping them out.
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
It does appear that your glasses were delivered within the timeline, however, we are sorry if there are any issues with the clarity of the prescription. It is unusual for the clarity to change after only a few months. Meanwhile, it is very important to us that our customers love their new glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty policy.
If you require any assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA.com