Bubba D.

Ordered floors, asked 3 different phone reps to confirm availability. Was promised shipping within 48 hours. Called after 48 hours, was assured that the floors were in stock, and shipping date was delayed. Called again a few days later, was given a shipping date. Called on date of shipping to confirm, was told product wasn't shipped and was no longer available, and they were looking for "similar products" for me. 2 weeks of time wasted because nobody actually bothered to check product availability, or didn't bother to tell me. Two other flooring stores I'd called at the start had actually checked distributor stock and told me there wasn't sufficient stock left, thanks for not wasting my time.

Was told I was issued a refund on Dec 1. On Dec 10th still no refund. After repeated calls and emails was finally given a refund receipt, and got the refund on Dec 15th, 2 weeks after the order was canceled.

I would probably take my business elsewhere.