As an author of forty years (trad, small press and indie, and ironically with the nickname Bub!) I think they're just a money-grabbing faceless corporation. I would like to know why I've always been knocked back by them and the last submission I made I temporarily lost my head when considering paying them to advertise a book I made free just for the purpose! This has to be total madness. Perhaps I've dodged a bullet. OK, it was a bit more affordable trying the international route (UK and Canada) and they won't accept everybody but to add insult to injury they cba communicating. A good company will communicate and seek to reach out to the customers it makes money from. Boycott them, authors and readers alike. They only care about exploiting authors. Look for your offers elsewhere. There are plenty of other decent and less exploitative sites out there.