I have shopped on J&R both in their retail stores and online for years. They have some of the best prices around and I trust them just as much as say buy.com or amazon.com. They are based in NYC and if you have not been there before you are really missing out. They have great stuff and if you order online you will always get your stuff. Call them if you have any questions and their CS reps are so much better than your typical internet store as they actually work in NYC and are very familiar with what they sell there. Returns and exchanges are same as in their retail store and they won't stick you with a product that doesn't work. All products come with US warranty and are not grey market goods.