Caitlin L.

We had the WORST experience buying our stackable washer/dryer at Best Buy. They were late delivering it today (Monday) and wore their snowy/dirty boots inside our house and on the carpet. Not only that, when they took out our old washer/dryer, they set it on our carpet and now it is stained, where is a protective tarp? Only gets worse... they installers left because they were behind schedule and as my husband ran the initial cycle, the washer began leaking all over the carpet. He called customer service immediately (now 5pm) and they said they couldn't schedule a return/replace until the truck returned to the warehouse tonight. I called the customer service line and the store which we bought it from and they are not unable to come to replace the unit until Friday. There is no urgency or desire for them to help us get this defective piece of equipment out of our house. I even said I just wanted to return it if this is the best they can do for us and they still can't get out to our house to remove it until Friday. I can't believe how poor their customer service is and the poor quality of machinery they deliver. I will NEVER buy anything from Best Buy again. Worst experience, they clearly don't give a crap that their product is defective nor about their customer's experience.