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Caitlin S.

Guildford, United Kingdom

Contributor Level

Total Points
80

1 Review by Caitlin

  • Gem Grace

2/16/21

I bought a dress from GemGrace and initially I was really skeptical, so many beautiful dresses that didn't break the bank seemed impossible. But in the end I went for it and not only was the dress just as described but it was STUNNING and so well made, it also arrived sooner than expected, I am beyond pleased! My only constructive criticism would be that on the website, the listing price on the listing page was higher then of you clicked on the item, and of does charge you the higher price (the price difference for the dress I went for was about £25), so that does need some work on the website.

Tip for consumers:
Be aware that they only offer partial refunds (on items that are not broken etc) , always check they're refund policy first.

Products used:
The dress I bought I used and did not return.

Value
Shipping
Quality
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Elia Y. – Gem Grace Rep

Hello Caitlin, thank you so much for sharing us your feedback. So glad that you love the dress and sharing us beautiful photos. By the way, we had chose the stable shipping way so you will get your dress in time. The dress you ordered is in our instock collection. These products are exclusive and authentic by GemGrace. Thank you again!

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