Tiffany A.

11/5 at 10.59 am, I dropped a package off at the Holcomb Bridge location, Norcross GA, as an authorize FedEx shipping center. I received my scanned drop off confirmation receipt (thinking my package was safe). I was told Fed ex would pick up the package 11/6, the next day. 11/9 package still not scanned by FedEx. I contacted the store, spoke with John, the assistant manager, advised him of the issue. He takes down my contact info and investigate to see if the package was left in the store by mistake and checks the camera. He returns my call shortly, states he reviewed the camera, saw me walk-up to the shipping counter, hands package to worker, receive drop off confirmation receipt, and purchase batteries.
The camera doesn't show if the worker placed the package in the FedEx bin. He stated, FedEx doesn't scan packages, at the location, which I was told by FedEx to be untrue. Each package is scanned when picked up from each location.

This brings me believe my package was stolen from this store by a staff member. I stopped by the store on Saturday to speak with a manager on duty, I was greeted by Kevin or Tevin, advised him of the ongoing issue, his response, we aren't responsible for a package once it's dropped off. If it was an expensive item, it shouldn't of have been dropped off at a drop off location, we cannot protect each package, the packages aren't lock, as you see, his words. I asked him to ask employees about the issue, he asked a worker, while customers were present, did you steal a package or know about a missing package. There were about 5-7 customer present during this exchange (beyond embarrassing/rude). I was told the store manager was on vacation for 2-weeks, there is nothing that can done to assist me. I would like to speak with corporate asap about this issue. Office Depot shouldn't be an authorize drop-off for FedEx, if they cannot secure a package from theft or be held accountable. As of 11/2, my package hasn't been scanned by FedEx, which confirms my package was never present for the FedEx driver to pick up on 11/6. My package had to be stolen by an Office Depot worker on 11/5.