Candace A.

My issue isn't with the merchandise, it was fine, tho not as pictured. My issue is with their delivery company. Since they contracted with that company, the company represents them. I never received notification as to delivery window as promised. Morning of delivery, after rescheduling with designer and our day, I receive an auto generated text saying there would be no delivery and they'd be in touch. I called delivery co and rep said she'd investigate and call back. Didn't happen. I had to call. They said they had truck issues. I said I'd be happy to be available all day once a working truck returned, since my original driver essentially had no work for the day. They refused. I told them I'd be available all weekend, and gave them other dates I'd be out of town. They sent an auto-generated text scheduling me for a date I told them I'd be out of town. Obviously no communicate with the company. I called Unlimited Furniture and explained the situation. They said they have ways to communicate behind the scenes and would work on it and call me. Didn't happen. The following week they called and said I'd have to take a date upon my return to town. I'm struggling to understand why I couldn't be accommodated, since they were the ones in error. Their lack of mechanical maintenance should not be my problem. I'd spent hours on the phone with Unlimited Furniture and their carrier, had to schedule one day, got a last minute cancellation, got rescheduled not at a time I was even in town and was obviously not prioritized. I told Unlimited Furniture that compensation would be required. I was offered white glove delivery, but didn't need it. Item was going 10 ft in the door. Then I was offered extended warrantee, but I have no kids or pets in the house, so not needed. I told them what my terms were. I received a call saying they filed a claim with the carrier, but they don't cover inconvenience. I pointed out they should cover unprofessionalism. In the end I got about one third of the fair compensation I requested. They said they couldn't afford the ask, without acknowledging I can't afford cancelled appointments from them esp when dealing with decorators and other professionals. I did give some stars because the rep was polite and mostly, tho not always, called when she said she would, and the item itself is okay, tho not as pictured.