My elderly mom purchased my son a pair of Levi's for Christmas but chose the wrong size. I went to the store in Chino Hills, California to simply exchange the jeans for the correct size and was told that without a receipt an even exchange could not be made! The best they could do would be to give me a store credit for the lowest price which was $8.93. These jeans had the original tags and everything. What kind of store will not simply exchange the exact same jeans, just a slightly different size? The management should be criminally prosecuted because this equates to stealing. Happy holidays from the folks at JC Penney.