Candice S.

If I could give zero stars I would. I went with Hugh's net cause it was the only internet company to service my area. We had it for less than 2 months. Service was horrible spent more time buffering than anything could watch tv for a solid 2 minutes and would buffer again. Was not informed about a contract when first signed up nor a fee for not returning equipment. When I called to cancel still did not tell me about being charged for cancellation and the lady I spoke with wanted to argue with me about canceling my service. Today I checked my bank and they had pulled out money when service had already been canceled months ago and had been pulling out money and refusing to refund since the cancellation. When I called they refused to refund my money and said it was a valid charge for me canceling. Be careful going through Hughs net