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I had the exact same experience everyone else is describing. The website is purposefully unclear on how to actually cancel which dont learn until your charge goes through. When you call they fight with you over $16! How massive is this publishing company? The woman in this department is on a power trip. The magazine probably has dozens of articles on branding and customer service! They should read them.
Carl R.'s review of Ad Age earned a Very Helpful vote
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They will keep charging you after you cancel your online account and won't refund the additional...
