Having been with sprint for approximately 20 years it's most definitely time to leave. Terrible service, terrible customer service. I was put on hold for the answer to a question I had just asked, but couldn't hear. Instead of repeating the answer I got, hold please. REALLY? And the music was as terrible as everything else. I literally muted the music it was so bad. I'd rather keep checking for a human, than listen to crap music. Sprint, you are terrible. Quit pocketing your billions and hire qualified personnel! I'd give zero stars if I could.