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Carl F.

Contributor Level

Total Points
80

1 Review by Carl

  • ToolBox Supply

4/16/22
Verified purchase

MOLD ARMOR E-Z Deck, Fence and Patio Wash, 128 oz., 2 Pack@ $15.39 (Walmart website). Had no idea that it comes from a third party (Toolbox supply).
I ordered 5 Two packs for a total of 10 gallons each for a total of $94.38 I received 2 two packs today containing 4 gallons.
I emailed them about the missing items.

Their reply: Due to many sellers selling the same item on Walmart, we do not always have control over the product image/description due to which sometimes listing errors regarding image/details occur unintentionally, and this was one such case. We only sell the item individually and not in 2-Pack, but unfortunately, the actual listing which appears could belong to any of the multiple vendors selling the same product. We have taken steps to correct the listing on Walmart.
If you would like to keep the merchandise with you, as an exception we can go ahead and issue you a full refund on shipping, If not then we will take the item back for a full refund. Please let us know if you agree with this resolution. We again regret any kind of trouble that we may have caused to you; also we do appreciate your patience with us.

So they want to refund me just the shipping of $9.94, but still missing $46 worth of product. But yet the Walmart website is still offering the same deal? Now Toolbox Supply wants me to send my items back for a refund because I complained. Buyer beware!
P.S. This is how dumb their customer service is, I received this email today:

As per the warehouse this item comes in a single not a pack, and warehouse only ship you the 4 quantities out of 5, that means you have received correct quantity. As you do not want a discount on this order, please find attached label to take the item back for a full refund.

If you still want to keep the item, we can issue you a $46.17 or please use the label to ship the item back for a refund.

Please accept our sincere apologies for the inconvenience caused.

How is receiving 4 out of 5 the correct quantity? Looks like a third grader wrote this email.

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