I bought a winter coat that tore and wanted an exchange---I was told I had to return first and then the would ship a new in about 8 days---I would have to be with out a coat for 2 weeks in the winter--he suggested I buy a new one--then return old when new--I said ok--the next day I changed my mind and call to cancel-Was told I could not cancel-would have to wait 8days to get it and would take two weeks to get money back-I ask to speak to a manger and was hung up on 3 times--finely a manger called and said could cancel even though it had not shipped---called my bank stopped payment and disputed first payment--got my money back--now I have to pay to ship back--the cost thought a lesson--NEVER BUY FROM OR ANY OF THEIR AFFILATES