Aundrea H, telling your clients that they are making a ridiculous statement is like calling them ridiculous. That's the level of your professionalism. And this is your answer to a client who has paid you for 10 years, purchasing several templates and expensive hosting. Just like your lack of professionalism on your FB page where the admin simply deletes any negative comments. What sort of company announces via their social media channels that they simply don't read their clients' comments because they're negative? But of course you also deleted your own comments because clearly you recognised that it was ridiculous to say something like that in the first place. So who is ridiculous now? The bottom line is that my site has been down for more than two weeks, I'm waiting on a refund for hosting, my clients lost all of their proofing galleries, I have to spend weeks to create a brand new site and all my clients are asking me what sort of site do I have. So, if all this doesn't sound to you like it has ruined a photographer's reputation, what would be your definition? But it's probably better you don't answer that because clearly you're not qualified to do so. You should maybe choose another line of work, because that is not how a company communicates with its clients. But of course you're thinking that due to the complications of a lawsuit, most people won't take that course. Well, I hope that there will be a class action at some point soon. Not only has it affected me, but it has also affected my clients. Who is going to pay me for the weeks of work to upload all of the content on my site and what about all the emails I've lost?
Carlo Raciti www.carloraciti.com (which, of course, is down)
Carlos, what I meant by ridiculous is that no one can ruin you as a photographer, correct? We stated very clearly on Facebook that we would be only answering tickets at the noted emailed address to create a efficiency, organization. We were dealing with a server failure - a catastrophic event to us and our clients. We didn't answer any comments as noted positive or negative. We were instructed by our legal team to operate in such a manner which worked tremendously for us in treating this situation with urgency and organization. We had 98% of our clients up within one day Carlos, I"m sorry that you are still down. I hope you get back up soon, we had given options within minutes of the server failure. We are very satisfied with our performance. I would highly recommend you take the option of putting up a gallery, an about us page, a homepage and a contact page which should take no longer than one hour. This will create an online presence as you slowly add things.