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Their logistic team was never able to tell where the product was, or give a reasonable ETA.
I kept receiving preposterous emails from CS providing completely unprofessional answers, with clearly the sole intention to buy some time. They use an obviously dilatory strategy of switching people from the CS who's dealing with your case in order to confuse you.
Frankly, I felt this website could actually be a scam. I would discourage anyone buying products from them.
Tip for consumers:
Don't ever use it. I still suspect it is a scam.
Products used:
Glasses
Carlo T.'s review of SmartBuyGlasses earned 3 Very Helpful votes
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They invited me to review, didn't like what I wrote, and had my review removed from Trustpilot -...
Had entered presription, but was not copied well into the order. Now stuck with with useless...
Hi Carlo,
We are sorry to hear about your disappointing experience with us and I would like to personally assist you to make things right.
Please reply to my private message and let’s work together to resolve this.
Sincerely,
Hannah