Carl R.

Save yourself the absolute misery and book elsewhere. Booked tickets for a trip to Italy, and then COVID changed everything. Requested a refund, only to be given a complete run around. Nowhere while booking disclosed that the flights being offered were non refundable tickets. Nowhere were they noted that they were not continuous flights (I. E. we would have to check our bags at each piece of the trip along multiple legs of flights). Then, after being told that the tickets could be refunded, but their "service fees" exceeded the cost of the purchase price, we disputed the charge with our credit card company. Only to be told that KissandFly provided "documentation" and the charges are valid. Except the flights booked are no longer appearing. There is no working phone number for KissandFly, the email communication has been unreliable, and they flat out lie to keep your money. If the tickets were advertised as non refundable, I would never have purchased them to begin with. False advertising and even worse customer service. DO NOT BUY FROM THEM!