Out the gate so far, Since June 2018 I've only ever ordered grab bag rolls I've never had any problems with it. The Raptor HTPLA works great. I have had one roll where my shipping was delayed but Makergeeks corrected the issue within an hour of my email. I've never ordered bulk orders of 7+ rolls at a time like some people have and since I was ordering grab bags it really gave Makergeeks freedom to just throw whatever they had lying around in the box. I plan on ordering some more Raptor HTPLA very soon to replace what I got in grab bags, fingers crossed I don't have to change this rating from a 5.