Carl W.

To get into the confusing details, I will say my day and night has been full of frustration. I bought an AEW ppv 2 days early might I add through bleacher report app in order to be "ready" ahead of time.
To my dismay, even after activating my Xbox one for like the 20th time for Bleacher Report, I cannot access the AEW ppv I had purchased. So I get on the app on my iPhone and go to view purchases and it says no purchases stored. I literally have the screenshot of my Apple ID and receipt for my purchase and whatever is wrong with their system has to be happening to people other than me. Their customer service is legitimately almost Non Reachable. Emails take forever to get responded too. Live chat doesn't even exist because it disconnects you. And when I did get through to customer service on phone he tells me to email them!
I said I have 4 times! Second time I told him this he must not understand or has a bad connection. So I start reading the reference number emailed back to me about the issue I sent screenshots of and also my receipt and he can't hear the final numbers and the line cuts off. Are you kidding me?
I will never buy anything through this crap company again. STAY AWAY!

They have no assistance for sellers when a postal carrier loses an item or the item is delayed. Any buyer can request a refund and cancellation and you are at the mercy of the tracking. If tracking never updates you are screwed. Most expensive shipping is UPS but i never tend to have issues with them. Usps on the other hand tends to freeze tracking up a lot not sure if their equipment malfunctions or what which is a nightmare for Mercari sellers. All sellers should just stop for a week to show Mercari we are tired of it.