I got an issue with my delivered item which is missing an accessory (skull throne) and the customer service is the worst, no accountability and lack of ownership, they blamed the vendor always during our conversation. I already canceled over 20 pre orders and will not ever do business with this cash grab company.
Tip for consumers: Avoid this company, its all good if you will not encounter any issues, but if you do and you will have to contact support, it will go down south very quickly.