Carol I.

GoGo Grandparent is a service that you can subscribe to for yourself or your parent, so that seniors canorder a Lyft ride by calling an operator rather than using an app. I intended to sign my mom up for a monthly subscription so that we could see how it worked for her. And I signed her up for the top tier of service. But Gogo processed it as annual membership, and changed me $4509.89. No one would deliberately pay that kind of money for a ride service they've never tried before. And I certainly didn't.

I didn't realize they had charged me the $4509.89 until my mom went to use the service a couple weeks later, and called me to say she didn't have any ride credits. I got into our account to check on the 8 ride credits that were included in the monthly fee. In looking for them, I saw the charge deep within my online gogo profile.

The confirmation email they sent me when I signed up didn't have the charge on it. And the way the website appears, the monthly cost is in really large bold print above the much smaller annual cost, which is not bolded.

I contacted them and after herculean efforts on my part, they agreed to a refund. But they wanted me to drop the chargeback dispute, which I was unwilling to do given my significant concerns about thier buisness practices. A supervisor called me and said that wouldn't be an issue, but now they are disputing the chargeback.