I ordered a jersey gor my son and it was bigger than expected! I order thst same size in all brands without a problem. Wanted to exchange it but they said because it was customized they couldn't. It is Mccaffrey ftom the Panthers of course they can receive it amd sell it without a problem. Sadly I later noticed Amazon has same jersey same price, free shipping. Do NoT but from them look for the product elsewhere. Will NEVER but from them again. $120 in the trash!
Update: NFL Shop did contact me and allow me to return the jersey. So I changed the rating from 1 star to 3 because in the end they were fair but took a lot of work to get them to allow the return. Still I'd like to thank them for allowing it!
Hello Carolina. We apologize for any inconvenience regarding your order. We cannot exchange the item but you can return the item for a refund since it is customized with a player's name and number. Please email us at customerfirst@nflshop.com and provide your order number and we will be happy to send you a pre-paid return label. Sincerely, Karmen