The website is very simple, and it makes you wonder if it is even legit. But I have been using this service for a year to forward mail and packages overseas, and they are extremely responsive. After the mail/package arrival notification, you just need to let them know if you want it forwarded and/or scanned, or whatever you want, and their reply comes in a matter of minutes. You make your payment with Paypal and voila. I'd say it is the best cost/value service out there for Canadians in need of mail forwarding services.