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... but not the fault of the company, unfortunately the glasses were misplaced by Royal Mail and never delivered due to the huge strain on these services due to Covid-19. SBG did eventually refund for this but it did take a bit of back and forth correspondence between us. But I want to fair and say it was an extremely difficult period for them so I really appreciate them resolving the issue despite the time taken. Would look to buy from them again in the future.
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They invited me to review, didn't like what I wrote, and had my review removed from Trustpilot -...
Had entered presription, but was not copied well into the order. Now stuck with with useless...
Hi Caroline,
We are sorry that your experience was not an amazing one. At SmartBuyGlasses, we strive to provide the best experience we can for our customers.
We are continuing to improve our business and product offerings on a daily basis. I hope that you will consider purchasing from us in the future and give us the opportunity to show the improvements we have made.
Sincerely,
Nicole