After initially chatting with another representative who was less than helpful, I was very impressed with Aimee. She first believed that I actually had a problem not seeing my documents available for download and worked around it by emailing the documents directly to me immediately. She was polite, professional and most importantly, helpful.
Hi Carol, glad to know you received the helpful experience you deserved. Thanks so much for sharing, please let us know if we can help with anything else.