I have had problems with Discount cigarettes mall, they have always came through. Not a lot they can do when the shipping post office doesn't ship the product, and than there's the USPS that returns the product. The website has came through, just have to be patient. In 7 years they have never cheated me out of product or money. Yes, they do have a communication problem, but I found out they are short handed. I have and I will continue to order from them as long as the continue to take credit cards.