I ordered some sandals to help with my plantar fasciitis. Bought the same size I always wear. They were way too big. I went online the same day to return them. Required to pay $10 for a return label. WalkingCo received my package but did not acknowledge it or credit the refund until I called. Refund should have been automatic upon receipt of the shoes. I guess I never would have received the money if I hadn't called.