Carol V.

Ordered a pair of frames for $399.00. Frames arrived in magnificent box. Upon opening the box, I noticed a plastic sleeve was missing from one of the side ear pieces. I tried the frames on & they were so stretched out they immediately slid down my nose. These were supposed to be brand new, they were not, the frame was very stretched out. I was charged $31.92 for a re-stocking fee, plus I paid the return postage of $13.45. I asked to be credited the re-stocking fee, they would not. They would rather lose a customer. I order many items (including 9 pairs of eye glass frames) on line, & have NEVER been treated so poorly as Luxoneyes treats their customers. I would never purchase a thing from them again.