Carolyn B.’s Reviews of Sainsbury's & more

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Sainsbury's

Department Store

“Avoid - an absence of customer service, mouldy fresh produce and bizarre substitutions”

2/21/21

Verified purchase

We voted with our feet today and ordered online from Tesco instead - Sainsbury's have no customer service, rude telephone agents (one of whom told me to shut up when I complained of mouldy food and ridiculous substitutions). They refused to refund my credit card charge I'd incurred for goods never order but delivered in multiples (!) and said if I'm not happy with substitutions (I shop for elderly neighbours) I should wake them up at 6am on a Sunday to check they're OK with substitutions. Seriously? Avoid them folks - they're vile profiteers who couldn't care less about wasting our hard-earned money.