Carolyn C.

I placed an order but before I got finished my account was hacked and charges placed against my account. Won't be buying from them for this reason

Ordered over $600 worth of blinds. Installed only to find the raising/lowering cords are too short. From floor to pull ring is 90". There is no way to reach the pull without a ladder. Called a rep. She told me that is how they are made. My only option was to donate this $600 blunder to goodwill and reorder. I have never heard of such poor customer service in my life. That kind of money isn't something I just throw away. She offered me no help, nothing of any resolution. It was no big deal to her. Did I want to reorder? What fool would buy from them again? Where is the warranty? There is none. Where is a guarantee? None. What kind of company operates in this manner? It is obvious the cords were cut too short. Yet I was offered nothing in a way of help. Poor workmanship. Poor quality, and even worse customer service. One set of blinds didn't even have a pull ring. She never even addressed this. Just tough out of luck. Well, tough for you too. The next order of over $1000 will go to your competition. I refuse to do business with people of this caliber who treat their repeat customers in such a manner. Shame on you? You cost me $600 once but my guarantee is, you won't do it a second time. Too many other places to do business with that will fix their own messes and make it right with good customers. Why would any company think cutting a cord two inches from the top of a blind be correct SOP. THIS is absurd. That puts the pull over 7" from the floor. Who can reach this? No one. But I am supposed to throw them out and reorder. Not today!