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I purchased a bed, bedding and lighting from this company and wanted an accent pillow. The Westport, CT store has 3 but won't sell them because they want them on display. Why would you show a product for sale and not allow a customer to buy it? This makes no sense and is actually rude. They have lost my business. Customer service is important and this company is lacking a basic business education.
Tip for consumers:
Don’t bother to go to the Westport store. The Summit, NJ store was helpful, and I had a good experience with them.
Carolyn G.'s review of Serena & Lily earned 4 Very Helpful votes
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