I ordered five pair of shoes from them in early 2010. I was hoping to find one or two pair for work, but unfortunately, none fit me well. I returned all five pair within the required time period. I never heard back from them. I checked my credit card two and three months later with no refund. I emailed them probably six times asking where my refund was. UPS verified that they delivered it. By the time that I realized I had been scammed, it was too late to reverse the charges on my credit card. As another reviewer mentioned, very convenient that there was no phone number listed.