- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Similar problem with them as others here. It is a shame that a company won't back their own products. I ordered a kit through them and no problem until I started crocheting with the Vel-Luxe yarn and didn't even get to row 6 when I noticed the velvet was not there... just string! No customer support at all. Ship it back at your cost when their product is defective! Seriously! I will not be doing business with them any more either. If I could give them zero stars, I would.
Tip for consumers:
Don't order from them unless you are 100% sure of what you are ordering. They offer a "full refund" but the catch is "any unused skein" so if you started a project and then notice a problem you are out that skein. The you have to pay shipping for returns even if the problem is their defective yarn. $20+ for shipping when the refund would be $34.95....that is crazy!!
Products used:
I purchased Bernat Baby Velvet yarn at a cheaper price and way better quality.
Carolyn T.'s review of Lion Brand Yarn earned 4 Very Helpful votes
Carolyn hasn’t received any thanks yous.
Carolyn doesn’t have any fans yet.
Carolyn isn’t following anybody yet.
Empty.
Love Lion Brand yarn. So many options and all great to work with for a great price. However DO...
They advertised 9 balls of yarn for $9.00, so I ordered 4 sets of 9 balls each. They sent 4 balls...
