Thumbnail of user carreeng

Carreen G.

Contributor Level

Total Points
137

About Me

I am a real reviewer, living in the midwest part of the US.

Interests

travel, biking, outdoors, family

1 Review by Carreen

  • ROMWE

3/3/16

Edited to add: Romwe did contact me to try to fix the issue, but I've decided to just keep the tops and donate the pants to charity. The reason I've decided not to just let them fix this issue is because of the response I received from them, which looks like the response they've posted here, except they also include, "Maybe it is a little offensive, but would you please do the favor for us to remove or revise the comment as well as star ratings into positive one on sitejabber.com? That is really important for our company's development." Romwe: You are correct, this is offensive and unacceptable. If you want to improve your company's development, market the clothes you sell in sizes that your customers are accustomed to. What you are selling would be considered petite size in the US.

I would guess that all the positive comments here are shills or people who they've asked to edit their reviews. Because of this, I have downgraded the review to one star.

Original review:
These clothes do NOT come as pictured and the sizing is not true to the measurements they list on their own site. It appears they take these designs from other sites and make the clothes to the closest replication that they can get, because they are not what is pictured. They are often not very on the mark. All of the tops I ordered I can technically wear, but they don't fit the same as the pictures. I even ordered larger than I should have and stuff still fits snugly. I'm a size 6 and a small or medium top in the US. These clothes don't fit me. One of the long sleeve tops looks like the sleeves are 3/4 length and it is supposed to be very long. It was supposed to be tunic length and it covers only my waist. And then there are the pants! Don't even bother with the pants. I measured myself carefully since it was in centimetres and I wanted to be sure it was correct and then ordered based on that. I could have ordered the largest size, XL and I think they still would have been too small. I didn't expect that these clothes would be top quality, based on the prices, but I did expect them to match up to their own sizing charts. Even at this price they are unacceptable. I gave two stars since I will probably wear the stuff that fits okay, but I will not order again and do not recommend to anyone. I have submitted a ticket through their customer service, we'll see what happens.

Tip for consumers:
Don't use this site.

Service
Value
Shipping
Quality
Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
Sorry to hear that out items can not fit you well.
Thank you for contacting us regarding your problems. You are our precious customer, all the employees of Romwe will do anything that we can to meet your requirements.
Actually we have our own designers, many styles and items are designed by us. Hope you can trust us. Also there may be up to 2-3cm error because of manual measurement. Could you please take photos of the measurement of the item that you mentioned? We need to take these images to confirm with our factory. Moreover, the slight difference between real items and the pictures cannot be fully avoided because of light and pixel problems. Please no worry, we will take your problems seriously and give you the perfect solution. We know that you have contacted our colleagues before and mentioned that you want to return all the items to us, Is it right? We need to confirm with you.
Waiting for your reply.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

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