I sat and waited for an hour and 15 minutes only to be told when I got ready to have my oil changed that they did not have my filter again! Also I would have been out of there 15 minutes sooner but they pulled the car in front of myself and another person who had been sitting there for quite some time and did their oil change first. This is very frustrating to me. I will not be going back to take five oil change as they are going downhill with their service.