Carrie S.

I had a contract formed with Salt in November 2019. Being from outside Europe, I had no idea how to pay the bills online. I could not login to the online platform to try to pay online or to ask a question. I emailed them a question about how to officially pay, which no one had responded to. I finally figured it out the next month, but at that point Salt had decided to cancel my contract. I was visiting home for the holidays, and then once I got back I could not visit the store because of the Covid-19. I cannot call because I no longer have service.

I then received a cancelation bill for around 900 chf. My phone payments for the two year contract were supposed to be around 800 chf for the whole two years. This is totally out of my budget and I have not been able to talk to anyone through any official means. I have officially paid for the cancelation at this point, but this whole thing was a huge waste of money and time. I no longer have a working phone at this point.