Casey S.

I've been shopping from Kiehl's for 24 years and for the first time ever, I reached out to their customer service this evening. The rep was polite, but 100% unwilling to help. The issue at hand was EIGHT DOLLARS and instead off offering a credit or something, the rep copied and pasted the terms and conditions into the chat and added that orders can not be modified once placed. Really….you're gonna lose a 24 year customer over 8 bucks? This was probably the worst customer service I've received in quite some time….not at all what I'd expect from Kiehl's. Perhaps I just had a bad rep, but I'm gone for good.

I ordered early for Christmas delivery. I selected December 18 as the delivery date. My orders never shipped. I emailed customer service and was told two orders shipped on December 14, but no tracking information was available. A day later when I called to get tracking (never showed shipped or my tracking numbers in my order history), I was told the orders were "queued for shipping" and never actually shipped. After THIRTEEN different people (phone, chat, email), I was finally offered different items to be shipped without a Christmas delivery guarantee. After demanding something else as this wasn't acceptable for Christmas, I was finally told that they would waive the expedited shipping as a courtesy and reship two different items of equal value. One of the items was personalized (which the rep knew) and didn't tell me they were shipping a non personalized item instead. Once I realized this, I requested a refund because I'd put my family's photo on the tin. I was told there was nothing they could do because they'd already waived the expedited shipping instead. I called back and got a different person who said he'd waive the personalization fee, but nothing else. Such terrible, terrible, terrible, TERRIBLE customer service. After all was said and done, they did credit back three random amounts to my credit card and the "alternate" gifts arrived later than my selected shipping date. I've ordered from The Popcorn Factory and the 1800Flowers brands for years, but this will be my absolute last time ordering from The Popcorn Factory. I understand things sell out and glitches happen, but your customer care was absolutely terrible in handling the situation. I first contacted you in plenty of time to get things resolved and you took ZERO CARE in helping your customer.

I've been using iBotta for several months now and thought I'd cash out some of my earnings yesterday. Since I've been a member, I've earned nearly $500. I've never had any issues entering rebates, scanning receipts, etc. When I tried to Venmo myself the cash, I received a message that my account was locked out and I should contact support. I have an iPhone and when I clicked the button, it verified my identity through the thumbprint reader, so I just assumed I needed to redo it or enter the password manually, but it didn't work. I sent a message to support since I wasn't still able to earn rebates, surf the app, but just not redeem. I received a canned response that my account had been deactivated for violating their policies. I had no idea what they were talking about as the e-mail was a form letter and very vague, stating that it could be from multiple accounts on the same device, reuse of receipts, etc., but since I didn't think any of those applied to me, I responded and asked for an example of when I violated the policy. I received a response that an item was returned and I received credit and that I submitted the same receipt for rebates that already received credit. I did return two pair of jeans to Kohls that I received credit for (which I told them and there was no way of undoing a rebate once it was submitted), but I NEVER NEVER NEVER reused any receipts for multiple rebates. I responded and let them know I had never done that and asked for a specific example. I received the following response: "At this time, we are choosing to end further communication about this issue." Sooooo... they kept my $498 bucks I earned honestly and closed my account permanently so I can't view anything or do anything about it. As soon as it happened, I googled "Ibotta complaints" and this seems to be a common practice by this company. There has to be something we can do. They're basically using us to buy items, gain money from advertising, and then take the money we've earned by helping them.