Have called support multiple times WITH documentation that my flight was refunded from the carrier. It has been over 12 months since I initially booked my flight. Will not even accept my calls for a dispute. I worked in customer service and understood the notion that things can take time, especially with the plethora of refunds needed. I am extremely saddened by the lack of social grace, and the sliminess Kiwi.com has exemplified. Never again.