Castle L.

I ordered a sign, and didn't check the site's reputation because it was Kirkland's. They have stores everywhere. Placed my order, paid over $10 for shipping with an estimate of 5-9 days for receipt. Waited awhile, no shipping confirmation. All the other orders I placed at the same time were shipped out by other companies already. Called support, opted to have someone call me back because I didn't want to wait on hold. They called me back 24 hours later! She said they have an increase in orders and there are delays but they still have a few days to get it to me to be on time. This was day 8. I waited a few more days. Still nothing. Emailed in, and got a shipment confirmation that day. But, the tracking ID went nowhere. After 4 days, there was no activity on the shipment. So I emailed back and my order was "lost." So they "resent" it. A couple more days, nothing. So I emailed back and asked them to cancel my order. A few days went by, nothing. I checked my bank account and saw the order was indeed refunded to me, but they never emailed me confirmation or anything. Learned my lesson.