When I had a price discrepancy, Vicky, one of the Customer Service supervisors, handled it very well. She listened, repeated back what she understood, and promised to address the issue from Allivet's end. Not only does Allivet offer the lowest prices, it trains its employees to treat the customer with the respect due to the one paying for the products. I will return and order again. Thank you for your outstanding attitude, Vicky!