Cath D.

Booked for end of December. My mistake after days searching a room, eyes n mind already full of words, I just read this part:

Cancel for FREE right up until the hotel's cancellation window

When I tried to cancel, they charged me for 1 night. Checked the website again, I missed no 2(or no 1? No 2?):
Cancellation policy & terms of booking
Chalet

1. If you change or cancel your booking after 6:00 PM, 10/12/2014 ((GMT+08:00) Perth) you will be charged for 1 night (including tax)
2. If you change or cancel your booking on or before 6:00 PM, 10/12/2014 ((GMT+08:00) Perth) you will be charged for 1 night (including tax)
We will not be able to refund any payment for no-shows or early check-out.

Better make it SHORT? No CANCELATION ALLOW? No REFUND, No CHANGE, No No No...
Say my English ain't perfect but those 2 statements meant the same?
You can put the blame to the hotel's policy but I think a good online travel search engine shouldn't confuse people for big matter like this; simple n clear with little words are better though?
So, bye2 1 night. So sad, 1st time will travel to Perth, starting with bad experience by Hotels.com