Catherine M.

I am only giving them one star because 0 stars is not an option. I ordered fabric online for masks to pick up in store, no communications only an email that you need to wait. On 4/14 an received email to p/u my order, instructions said to call the number provided but no one picks up the phone. Found an employee who said the store was closing early and to come back tomorrow. Came back the next day and again no one answered phone. Stood outside for 15 mins. Gave my order number to an employee who did nothing. Found another employee, told to wait but you don't know how long. Two people behind me received orders so I asked about mine which seems to be a crime according to the employee who warned me not to make her mad by asking because she was busy. So I asked if I just needed to wait out here maybe all day and I might not receive my order. Like the day before. I was told just to wait. I asked to cancel my order; employee told me no but agreed to cancel it when I became upset with my situation. What a circus of disorganization and unprofessionalism. If they cant handle the orders they have, why take more. Ordered from G Street instead, they called the next day and were very friendly and professional. Sent my order for free. Why would I buy from Joann's when there is a professional option.